HYDROS App Connection Down

[Carlos]

Friday, January 6, 2023, @ 13:50 CST

We just discovered an issue connecting to the HYDROS via the HYDROS app. We are looking into this as we type this message.

This outage does NOT affect:

• The way your HYDROS is currently running your systems. The devices are not affected by the app not connecting to the cloud.

What you SHOULD NOT DO during the outage:

• DO NOT upload if you do not see a populated status screen. If your status screen shows no inputs or outputs, close the app and wait until the issue is resolved. If you do an upload, you will likely need to restore your configuration from an online backup.

What you SHOULD DO during the outage:

• Keep an eye on this thread for updates on the issue.
• Clean the front glass. It probably needs it anyway.
• If it is after noon, grab a beer or a glass of wine and enjoy the tank. The HYDROS controllers are doing their job just fine without the app telling them what to do!

We are working on fixing the issue. Again, we are very sorry for the inconvenience.

 

[Carlos]

Update - Friday, January 6, 2023, @ 14:15 CST

Everything is back up online. We have already taken the necessary steps, so this does not happen again. But again, we are sorry for the short inconvenience.