Add device xp8

[archgetty]

So I'm trying to add my new xp8. I see it on the app, but when I select it to add/register it, I get the strange message:
"There can be only one! My spidey senses that the email address you've entered does not match the one registered to this device."

I'm trying to add the device so obviously it's not registered and doesn't have an email address.

This error page freezes and won't let me scroll to the bottom of it.

 

[Danny]

So I'm trying to add my new xp8. I see it on the app, but when I select it to add/register it, I get the strange message:
"There can be only one! My spidey senses that the email address you've entered does not match the one registered to this device."

I'm trying to add the device so obviously it's not registered and doesn't have an email address.

This error page freezes and won't let me scroll to the bottom of it.

If you are getting the email address does not match the one registered to the device then you will have to contact support or where you bought it from. When you add it it registers the device to your account email in their cloud.

 

[archgetty]

If you are getting the email address does not match the one registered to the device then you will have to contact support or where you bought it from. When you add it it registers the device to your account email in their cloud.

I sent in a ticket. This is the second xp8 I've had trouble with. Hydros sent it to me to replace a defective one. Great customer service, problem device.

 

[Danny]

I had a device that had that message and CoralVue took care of it.