App Not Working

[Bonnie and Clyde]

Does anyone have any ideas about what's going on here?

 

[Danny]

Does anyone have any ideas about what's going on here?

Did you update the firmware?

 

[Danny]

Here is a link to the web app. Click on web app in the menu and login. It should be the latest app. If that works then check for an app update on your device.

 

[Bonnie and Clyde]

Didn't update intentionally. Not sure if something ran in the background. Uninstalled and reinstalled seems to have resolved the issue. Kinda interesting.

 

[Danny]

So it is working now. Not sure what happened then. I have seen that before when updating firmware but you would had to initiate the process it is not automatic. The app may auto update on your device. Sometimes that will require you to update the firmware also but it will let you do that function.

 

[Don]

This is a known bug in the app. It happens when the app is unable to reach the version server to determine the status of the app. It should have said "Unable to reach Version Server", but the bug causes it to display the wrong error message. This will be fixed in the next release.