Control 2 lost connection AGAIN

[Rockdiver]

So I had a post going about losing connection and 1 person responded.
Today it happened again and I did lose internet for 10 minutes I know this because my inkbird let me know also hydros. But unlike the inkbird that works flawlessly the control 2 never come back on line.
I was at work just got home everything was running but had to unplug the control to get it back online.
Then I started getting notifications of low temp and low water (ato)
My temp went down but pumps were running and lucky I keep a high level in my return area.
I do feel I would have better luck with a Kasa power strip, really I do.
I will submit a ticket but I have zero trust in this controller.
For all I knew my tank flooded all over.
This has happened way to much and on here at least it is the same answer.
Not acceptable imo.
Either the new update sucks or something else but I am having nothing but issues since the update.
Can I roll it back ?
Where do I go to submit a ticket.
And I know @Danny Will respond but NOT ONCE did anyone from coralvue so thanks danny.

 

[Rockdiver]

All sort of notifications now
But why did the pumps still work but not the heaters and ato ? The pumps are on 1 wifi strip and the heaters and ato are on a different strip.
Either way when I got home the control was solid red unplugged it plugged it back and minutes later my phone was blowing up

 

[Michael]

Sorry you're having troubles! Please don't ever feel that you cant reach out to us , that's exactly why we have the support portal! Just drop us a ticket and we will get into it as deep as we need to! CoralVue Support Portal

 

[Danny]

Looks like Michael has you covered. I was going to suggest the same thing.

 

[Rockdiver]

Thank you Michael I will submit a ticket. Thanks Danny

 

[Michael]

Thank you Michael I will submit a ticket. Thanks Danny

Thank You for being patient with us!

 

[Danny]

Thank you Michael I will submit a ticket. Thanks Danny

Did you get 179 installed ok?

 

[Rockdiver]

I am doing it today in a few minutes. Thanks for asking Danny !!

 

[Rockdiver]

Hmm I only show 178 update maybe I have to do that one first

 

[Danny]

It should show up. Try and exit and restart the app.

 

[Carlos]

Hmm I only show 178 update maybe I have to do that one first

To install 179, please follow the instructions here:

Firmware 179 Release Candidate

Firmware 179 is now available as a "Release Candidate" version for the following devices: Control 4 Control 2 Control XS Firmware 179 DOES NOT apply to WaveEngine and IceCap Controller. IMPORTANT: If you have issues installing firmware 179 where you install the firmware but the unit reverts...

forum.coralvuehydros.com

 

[Rockdiver]

Ok I did that and 179 is installed but I still get the message when I open hydros control 2 app that there is an update

 

[Mike]

179 has not been officially released, so it will show that message when you open the app. If you are using 179, you have the latest version.

 

[Rockdiver]

Ok cool thanks

 

[Carlos]

Ok I did that and 179 is installed but I still get the message when I open hydros control 2 app that there is an update

Yes, what you describe is in the instructions, and all you need to do is tap cancel and continue.

 

[Voodoo99]

Yes, what you describe is in the instructions, and all you need to do is tap cancel and continue.

Carlos... can you guys add a “Don’t show me this again” checkbox to this popup msg? That would be a nice user-friendly addition to the app.

 

[John Neuzil]

Carlos... can you guys add a “Don’t show me this again” checkbox to this popup msg? That would be a nice user-friendly addition to the app.

Probably not necessarily given the amount of times this will take place in the future.

 

[Voodoo99]

Probably not necessarily given the amount of times this will take place in the future.

What crystal ball do you have? You don’t think that there will be some that would rather wait a bit before they perform an upgrade? Not everyone is an early adopter. Do you know what n-1 means? It’s a term used by IT as standard operating procedure to prevent upgrading to something before it has been proven in the wild. Go ahead and keep commenting on my posts. At least I’m trying to contribute things that others may find helpful.

 

[John Neuzil]

What crystal ball do you have? You don’t think that there will be some that would rather wait a bit before they perform an upgrade? Not everyone is an early adopter. Do you know what n-1 means? It’s a term used by IT as standard operating procedure to prevent upgrading to something before it has been proven in the wild. Go ahead and keep commenting on my posts. At least I’m trying to contribute things that others may find helpful.

Wow. Having a bad day?

 

[Voodoo99]

Wow. Having a bad day?

Click on my icon and select Ignore. I did this for you. Let’s put an end to this before it goes any further and someone has to step in. Deal? Sorry to others here.