Control x3 power issues?

[tonybuonantuono]

Have existing gyre dual pump controller. Bought the control 3 and when I plug it in I don't see it in the hydros app. It also doesn't light up in any way. Wondering if there could be a power issue even though its brand new. Should I see led lit up on control unit or no?

 

[Danny]

Have existing gyre dual pump controller. Bought the control 3 and when I plug it in I don't see it in the hydros app. It also doesn't light up in any way. Wondering if there could be a power issue even though its brand new. Should I see led lit up on control unit or no?

There should be some lights on at first anyway. You might want to submit a support ticket here Submit ticket . Since they are shipped something could have happed during shipment?

 

[Carlos]

What power supply are you using? Did the unit come with it, or are you using power from an existing collective? Did you try a different command bus cable to rule that out?

 

[tonybuonantuono]

Update. I had a bad unit. They identified the issue and sent a brand new one. Hassle free to get this fixed. Thanks for great customer service. Thus is treason I choose coralvue