Haobui337
New member
Hi, been using it for about a week, now it would not connect to my internet at all. Try restarting everything per direction master reset. Still doesn't come up when searching.
Help cant connect
- Thread starter Haobui337
- Start date
- Tagged users None
Users Who Are Viewing This Thread (Total: 1, Members: 0, Guests: 1)
JeffB418
HYDROS Expert
For immediate help you can submit at ticket at CoralVue Support Portal
Also have you tried power cycling your internet router?
Also have you tried power cycling your internet router?
Haobui337
New member
JeffB418
HYDROS Expert
Haobui337
New member
Yes it is , I keep on hitting thr refresh button in the configure hydro screen but nothing show up.
JeffB418
HYDROS Expert
Yeah best bet is to submit a support ticket at this point. Carlos and his team can assist you quickly through that method.
Haobui337
New member
Already did since last night no response. Wish they was a number
- Admin
- #8
- Joined
- Apr 23, 2020
- Messages
- 321
- Reaction score
- 125
There is a bug we have occasionally encountered on some phones where the Bluetooth does not discover new devices. It is often helped by doing a force stop on the Hydros app. Occasionally is necessary to restart the phone.
Haobui337
New member
Restarted and reinstalled app and my router, still nothing. It was working fine the other day.
Haobui337
New member
Trying to do a whole fresh install but it would not find the device on the configure hydros screen
Haobui337
New member
Okay I was able to fix it, for some reason it was trying to connect to the 5g network instead of 2g
Haobui337
New member
- Admin
- #14
Do you have a mesh network? Most likely it is the same issue you were having with the control. When you changed your WiFi router and separated your 2.4GHz network, did you set it up as a "Guest" network on your router? If you did, then it will not work. The WiFi cannot be set as a GUEST network. Change that in your router and that will fix the problem.
Haobui337
New member
- Admin
- #16
What router brand and model do you have? Can you please share that information with us here?
Haobui337
New member
Linksys Wrt32x thanks for the help!
- Admin
- #18
I have not forgotten about you. Trying to do some digging and see how we can fix that based on your router. We know it is a router issue.
- Admin
- #19
Send me an email at support@coralvue.com with your phone number and I can call you to try a couple of things to get this fixed. You can send it to me today. I have time!
Haobui337
New member
Sent