Hydros App Version 2.3.1

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I wake up and the web app wont work. Just sits at loading config. The phone app does work. I reboot my computer and router. Still doesn't work.
I got a Windows update last night. The clock is way wrong. This happens every time I get an update anymore. I sync it.
Now it works.
 
My update, I had to go out last night, when I left the web app was working. When I got home at 10:30 PM it was stale. I attempted a refresh and it didn't work. I got up this morning and refreshed the browser again and the web app is up and running again. The app is still a no go, it works to the extent that I can see the health of the controller but no parameters can be displayed.
Incidentally, Carlos said that the problem does not seem to be affecting everyone. I use apple product, MacBook and iPhone, I'm wondering if there is any correlation between the fault and the hardware I am using. Anyone else can chip in.
 
Brian said:
Carlos I am using Safari as my browser
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Clear your cache. That might be it. I have tested it here, and it is working correctly, and other customers have also confirmed. You could also try a different browser.

Keep us posted.
 
Carlos said:
Clear your cache. That might be it. I have tested it here, and it is working correctly, and other customers have also confirmed. You could also try a different browser.

Keep us posted.
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I am still a no go. After multiple tries with rebooting the modem, the router and the controller. The most inconvenience is the inability to turn off the skimmers and the lights.
 
AltitudeAquarium said:
I am still a no go. After multiple tries with rebooting the modem, the router and the controller. The most inconvenience is the inability to turn off the skimmers and the lights.
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Can you please submit a ticket at CoralVue Support Portal We will be able to help you there and ask you more in-depth questions that we cannot ask in a public setting such as this forum. Be sure to include the email you are using to access your HYDROS app.
 
AltitudeAquarium said:
Carlos,
My ticket was submitted yesterday. Can you check? I can resubmit if necessary.
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I don't know what your email address is. It is the problem with public forums. I cannot ask you for the information I need to help you with the issue. I don't doubt that you submitted a ticket, but I doubt you submitted it under "AltitudeAquarium."

I checked your profile on the forum and you left the "HYDROS Email Address" field empty so I cannot go by that. Is it the same as your regular email address?
 
Carlos said:
I don't know what your email address is. It is the problem with public forums. I cannot ask you for the information I need to help you with the issue. I don't doubt that you submitted a ticket, but I doubt you submitted it under "AltitudeAquarium."
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Carlos,
I will resubmit. 😊
 
I just checked our support portal for tickets under your email address and the newest one I found is 45 days old.
 
This issue seems like it affected many users. Should some kind of announcement be posted on the board stating that Coralvue is aware of a problem and then give an estimate of when a fix will be available? Apologies if this is here somewhere and I just didn't see it.
 
burningedge said:
This issue seems like it affected many users. Should some kind of announcement be posted on the board stating that Coralvue is aware of a problem and then give an estimate of when a fix will be available? Apologies if this is here somewhere and I just didn't see it.
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Yes, we are aware of the issue.

forum.coralvuehydros.com

"Configuration Stale" issue on App version 2.3.1 (217)

We have been made aware of an issue with the HYDROS App. It has been identified and we are diligently working to restore normal operation. It seems to be an isolated issue with a small number of users. We will push an app that has the fix, but it will take Apple and Google a couple of days to...
forum.coralvuehydros.com forum.coralvuehydros.com
 
Are you referring to the mobile app or the web app? Because I haven’t seen an upgrade to the mobile app
 
We released the new version of the app on Sunday. If you download it, the configuration stale problem will go away.
 
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