New XP8 not showing up in the Bluetooth list for initial setup

[Raiden]

Just got new XP8. Trying to set it up through + menu in the app. I can see existing devices in the list even across the house, but new one is not showing up.

Anything I can try to do myself before sending it back as DOA?

Lights are:
Status - Solid Green
Mode - Solid Blue
WiFi - Pulsing Pink
Collective - Solid Orange

Thanks!

 

[Shred5]

Have you tried to reset it:

HYDROS WaveEngine - Reset to Factory Default

Sometimes, you may need to reset your WaveEngine back to factory settings.

www.coralvuehydros.com

 

[Raiden]

Have not, but can try, although I have already packed it for return.

Do you use a case where a brand new unit would have something in its firmware to not turn on its Bluetooth where a reset like that would do anything?

 

[thom_smith]

Have not, but can try, although I have already packed it for return.

Do you use a case where a brand new unit would have something in its firmware to not turn on its Bluetooth where a reset like that would do anything?

Unlikely a hardware issue. Any chance you are on an Android device?

HYDROS WaveEngine - Connecting to Your WiFi Network - Help Page

Instructions explaining how to connect the HYDROS WaveEngine to your WiFi network. You need a mobile device, WaveEngine, and a WiFi network name & password.

www.coralvuehydros.com

 

[Raiden]

I am on Android and it sees 6 other old Hydros devices just fine.

 

[thom_smith]

I understand that. But check app permissions below Settings anyway to be sure Location is enabled. Location is only required when adding new devices. You can see existing whether it is enabled for not.

 

[Raiden]

It's allowed, and I am talking I can see available devices in the Add new device screen, not just in general control screens. They show up with their Bluetooth icons showing connection quality etc.

 

[Raiden]

Did the reset, saw pretty colors till it was all flashing purple. It then cycled again through the rainbow and did normal boot up sequence (at least for it, cycling all outlets) still nothing. Power cycled same story.

Attached is screen showing all existing devices aside from new one. All are 20-30 feet away and through few walls still showing up, while new one near the phone still nothing.

Back to BRS it goes =)

 

[JeffB418]

Did the reset, saw pretty colors till it was all flashing purple. It then cycled again through the rainbow and did normal boot up sequence (at least for it, cycling all outlets) still nothing. Power cycled same story.

Attached is screen showing all existing devices aside from new one. All are 20-30 feet away and through few walls still showing up, while new one near the phone still nothing.

Back to BRS it goes =)

Please don't send it back to BRS, reach out to support@coralvue.com and they can resolve any issues directly. @Michael can help you get things working right

 

[Raiden]

Already sent out, but really not sure what else they would've done aside from shipping it to CoralVue for a replacement. Guess QA missed something on this one.

 

[Michael]

Already sent out, but really not sure what else they would've done aside from shipping it to CoralVue for a replacement. Guess QA missed something on this one.

You can always reach out to us directly via our support portal. We could have investigated it further and remote into your system to see what the issue might be. In any case we would have made it right and either fixed it or replaced it. Just for future reference. CoralVue Support Portal

 

[Raiden]

Just got replacement. Immediately showed up to connect in the list unlike the other one. However looks like another QC issue w8th power cord not secured to the body properly. Imagine i can fix it at home myself, but depending how wires are attached on the inside there might some soldering involved to get nut from that connector on the inside of the case.

Please review your QC practices, both issues should've been caught before shipping out of the factory.