No Status on XP8

[Kalinina]

Hello,

I have an XP8, XS and X3. Last weekend I noticed the XP8 flashing red and blue so I went into the app to see what was wrong. I ended up having to unplug the XP8 from the wall. I couldn’t find it on the cloud or Bluetooth. It was back to normal for two days and then the same thing happened.

Is there a fix for this? When this happens I’m not able to long into it, it shows staus not available.

 

[Michael]

Hello,

I have an XP8, XS and X3. Last weekend I noticed the XP8 flashing red and blue so I went into the app to see what was wrong. I ended up having to unplug the XP8 from the wall. I couldn’t find it on the cloud or Bluetooth. It was back to normal for two days and then the same thing happened.

Is there a fix for this? When this happens I’m not able to long into it, it shows staus not available.

Have you submitted a support ticket? If not then please do so we can take a look at this. We will need to ask you questions that cannot be asked here for security reasons. www.support.coralvue.com or Support@coralvue.com

 

[Kalinina]

I apologize! I just submitted a ticket. I’ll see if I can delete this thread!

 

[Danny]

That is ok someone may have the same issue and if they find this thread they will know what to do also.