odd pump on/off

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archgetty

archgetty

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My return pump (OctoVarios8) has started behaving strangely: turning itself on and off sometimes by the second. It does this only on AUTO. Override ON or OFF behaves normally. Any ideas?log.jpg
 
You don't have any dependencies setup so it should not be turning off. I would get a sump high alert if mine were turning off since the sump level would rise. It would also turn off my skimmer for 10 minutes each time since it is dependent on the return pump output. Do you have your skimmer setup to turn off if the return is off? If so is it turning off? You may want to do a reboot on the controller and see if that will stop it from happening, The only other thing would be if it is going into a mode where the return is inactive for that mode. Those are not shown on your screenshot.
 
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No, skimmer not dependent on return pump. And high sump not triggered because it's off only for a couple of seconds or less. Will try controller reboot.
 
After buying a new return pump and exhaustive testing, I determined that the return pump/skimmer on/off problem is the result of two bad electric plugins on my XP8. The devices and the other 6 outlets work perfectly. The XP8 is 2 years old (actually it's my third; I got 2 defective ones previously) so out of warranty. I don't suppose anyone knows of a way to diagnose/fix XP8 outlets? Or am I doomed to buy yet another XP8?
 
archgetty said:
After buying a new return pump and exhaustive testing, I determined that the return pump/skimmer on/off problem is the result of two bad electric plugins on my XP8. The devices and the other 6 outlets work perfectly. The XP8 is 2 years old (actually it's my third; I got 2 defective ones previously) so out of warranty. I don't suppose anyone knows of a way to diagnose/fix XP8 outlets? Or am I doomed to buy yet another XP8?
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If there are 2 outlets that are defective why not get them repaired at CoralVue? It will be cheaper than buying a new one. Have you submitted a support ticket ? Did you reach out to support for further investigation? :) CoralVue Support Portal
 
Michael said:
If there are 2 outlets that are defective why not get them repaired at CoralVue? It will be cheaper than buying a new one. Have you submitted a support ticket ? Did you reach out to support for further investigation? :) CoralVue Support Portal
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I thought of that but don't want to be without that part of the collective while/if they fix it. And since it's out of warranty, I'll probably have to pay and a new one is not that expensive. And I no longer have confidence in this unit and hope for better luck with a new one.
 
archgetty said:
I thought of that but don't want to be without that part of the collective while/if they fix it. And since it's out of warranty, I'll probably have to pay and a new one is not that expensive. And I no longer have confidence in this unit and hope for better luck with a new one.
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Unsure I would agree with your "No confidence" conclusion. Stuff happens and all electronic fail. Not a matter of IF, only WHEN. Send it in and get it repaired. CoralVue will test it before returning. It won't be as much as new that's for sure. If it is beyond repair, they'll give you a break on replacement. I know first-hand as I have super-soaked a XS and X2 and been through this process. If you want a second XP8 then go ahead and purchase that too. Worst case you have a spare or redundancy. I personally have two with pumps and heaters spread across both.
 
archgetty said:
I thought of that but don't want to be without that part of the collective while/if they fix it. And since it's out of warranty, I'll probably have to pay and a new one is not that expensive. And I no longer have confidence in this unit and hope for better luck with a new one.
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Not doubting you hare a legitimate issue. But if it only occurs in AUTO then you definitely don't have two bad bad electrical outlets. If the outlets themselves were bad then you wouldn't be seeing the OFF/ON log messages directly correlating to your observed outages. The control is instructing the output to turn off and on. Any chance you have a button box or breakout box with buttons/switches to activate modes? If so, what type of Control is that button box/breakout box attached to? When did this problem start and what firmware are you running? Would be interested to see the Active In Modes expanded config in your Return Pump screenshot. Yes to button box? Unplug it and see if the problem goes away? I bet good money it's more likely button box, logic or firmware issue. And if you are going to discard the XP8, I'd gladly pay to have you ship it to me because I don't think it is bad.
 
thom_smith said:
Not doubting you hare a legitimate issue. But if it only occurs in AUTO then you definitely don't have two bad bad electrical outlets. If the outlets themselves were bad then you wouldn't be seeing the OFF/ON log messages directly correlating to your observed outages. The control is instructing the output to turn off and on. Any chance you have a button box or breakout box with buttons/switches to activate modes? If so, what type of Control is that button box/breakout box attached to? When did this problem start and what firmware are you running? Would be interested to see the Active In Modes expanded config in your Return Pump screenshot. Yes to button box? Unplug it and see if the problem goes away? I bet good money it's more likely button box, logic or firmware issue. And if you are going to discard the XP8, I'd gladly pay to have you ship it to me because I don't think it is bad.
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Thanks. I do have a button box. I'll disconnect it and check again.
 
archgetty said:
Thanks. I do have a button box. I'll disconnect it and check again.
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I do (did) have a button box attached to WaveEngine 0-10v. The return pump was plugged into the XP8, and depended on the button box (pump off when toggle switch was ON) I took off the Depend, still had the problem. But when I completely unplugged the button box and removed all the depends on it, my problem vanished! THANK YOU! But I don't understand how a button box plugged into 0-10v on a WaveEngine could screw up an outlet on a separate device, an XP8. I'm now done with button boxes. Unless somebody can vouch for a particular one???
 
archgetty said:
I do (did) have a button box attached to WaveEngine 0-10v. The return pump was plugged into the XP8, and depended on the button box (pump off when toggle switch was ON) I took off the Depend, still had the problem. But when I completely unplugged the button box and removed all the depends on it, my problem vanished! THANK YOU! But I don't understand how a button box plugged into 0-10v on a WaveEngine could screw up an outlet on a separate device, an XP8. I'm now done with button boxes. Unless somebody can vouch for a particular one???
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@archgetty Damn! I should have kept my mouth shut and had you ship me the XP8, lol. What version of firmware are you on? Please open a case with support@coralvue.com so they may remotely login to your collective and check out the Wave Engine. There is noting wrong with the Wave Engine--probably not button box either--but it may have slightly different hardware on the 0-10v circuit that CoralVue needs to investigate and potentially release a firmware bug fix.

@Carlos
@Don
@Michael
@JeffB418
 
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